Return Policy
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS – CHARGES APPLY.
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 14 days of receipt.
In this case, the order must meet the following conditions:
- The order still contains all the appropriate parts, components, and the packaging has arrived exactly as the product.
- Normal handling of the product is evident; breakage due to careless handling is excluded.
- Products for which hygiene is important have been thoroughly cleaned before the return process begins.
- The product has been found to be defective immediately upon receipt.
- We are entitled to charge the customer for shipping costs.
- A return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, follow these steps to initiate the return process:
- Send an email to: info@forte-london.com
- Make sure the email contains the following details:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name + last name of the customer
- Address of the customer
We will then contact you and provide you with the return address.
Never send the return to the sender. We will provide the correct return address after you have contacted us. The customer is responsible for all shipping costs related to returning the product.
Cancellation Policy
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you (who is not the carrier) has received or accepted the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
To exercise your right of withdrawal, you must inform us (FORTÉ LONDON) by means of a clear declaration (e.g., by e-mail) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.
Record for shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.
To ensure the fastest possible return process, we ask you to send us a shipping confirmation once the return has been initiated.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (including any additional costs incurred due to choosing a different delivery method than our standard option).
Refunds will be processed within fourteen days from the day we receive notification of your withdrawal and receipt of the returned goods. The refund will be made using the same payment method you used for the original transaction unless another arrangement has been explicitly agreed upon.
No additional fees will be charged for this refund.
Return Address & Costs
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
For any questions, please contact us at:
📧 info@forte-london.com